Returns Policy

  1.  Introduction

    1. This Returns Policy:

    1.1.1    applies to customers who have purchased item(s) through VapeClub web site or retail stores.

1.1.2    forms an integral part of the VapeClub Terms and Conditions.

1.2    Subject to the provisions of the Consumer Protection Act, 68 of 2008 (hereafter referred to as “CPA”) and / or any other applicable law, all item(s) sold to the Customer shall be regarded as having been sold as is, without warranty against latent defects; see point 3.

1.4    The Customer shall be entitled to return items purchased, to VapeClub, where the Customer is legally entitled to do so under the provisions of the Consumer Protection Act, 68 of 2008 (“CPA”) see point 3, or the Electronic Communications and Transactions Act 25 of 2002 (hereafter referred to as “ECTA”); see point 2.

1.5    If a refund has been authorised and processed, kindly allow up to 7 working days for the money to reflect in your bank account.


2    The  Right to Return Goods in terms of ECTA

2.1    In terms of section 44 of ECTA you have the right to cancel any electronic transaction for the supply of certain items within seven days after the date of receipt of the goods and to obtain a full refund for those items within 30 days of the date of cancellation.

2.2    Where the goods have already been delivered to you, you will be liable for the direct cost of returning the goods to us (which cost shall include a handling fee of up to 10%).

2.3  Certain items, including e-liquids, coil rebuilding supplies (but not limited to), are excluded as described in Section 42.2.C as "other goods intended for everyday consumption"

2.3    In order to initiate a return, subject to any offsets of costs in terms of 2.2 above, please follow the process below:

2.3.1    Within 7 days of receiving the item , provide VapeClub with your written notice of cancellation via e-mail to info@vapeclub.co.za

2.3.2    Initiate return of the items to VapeClub, at your own cost. VapeClub can arrange for the return of the items, in which case the cost of the return freight, together with a possible handling fee, shall be deducted from the refund of the purchase price of the item(s). Note that item(s) must be returned to VapeClub premises directly and must be securely packaged. The package must also include details of the customer and original order particulars.

2.3.3    Please ensure that the item(s) returned are new and unused, in their original packaging with all accessories, undamaged and in a sale-able condition.  

2.4    VapeClub reserves the right to refuse to accept the return of item(s) if any of the conditions which are set out in 2.3 above are not followed.

 


3    The right to return item(s) in terms of the CPA (defects)

3.1    In terms of the CPA, all item(s) sold to Consumers (as defined in the CPA) shall carry a 6 month warranty against defects.

3.2    Accordingly, in the event that item(s) which are sold to customers (termed “Consumers” in the CPA) are found to be defective within 6 months from the date of delivery of the item(s) to the customer, the customer shall be entitled to return the item(s) to VapeClub and to demand the repair of the item(s) or the  replacement of the item(s) or a refund on the condition that:

3.2.1    The customer informs VapeClub via email to info@vapeclub.co.za, as soon as possible after the customer becomes aware of the defect, but within 6 months after delivery / collection of the item(s).

3.2.2    The customer returns, at his/her own expense,  the item(s) to VapeClub within the 6 month warranty period together with all accessories that were sold with the defective item;

3.2.3    VapeClub may inspect and / or test the item(s) so as to confirm the defect. Inspection may determine that:

3.2.3.1   The item(s) are indeed defective in which case VapeClub shall refund the customer the delivery charges incurred for the return of the item(s) to VapeClub; refund/repair/replace the item as per the customer's preference.

3.2.3.2    If the item(s) are found not to be defective the customer will be notified of this finding and informed of the associated cost of return.

 

 

3.3    The following shall not be regarded as “defects” in the item(s):

3.3.1    Faults resulting from  normal wear and tear; including cosmetic damage;
3.3.2    damage arising from negligence, user abuse or incorrect usage of the item(s);
3.3.3    damage arising from electrical surges;
3.3.4    damage arising from a failure to adequately care for the item(s);
3.3.5    damage arising from unauthorized alterations to the item(s); and
3.3.6    where the specifications of the item(s), although accurately described on the web site and generally fit for its intended purpose, does not suit you.
3.3.7  damage to mechanical connections after 90 days of date of purchase;
3.3.8  damage to electrical connections (USB ports etc) after 14 days of date of purchase as these items are susceptible to damage from static electricity discharge and charging adapters which do not comply with applicable standards and are beyond VapeClub's control.

4    Incorrect Goods delivered

4.1    The onus rests on the customer to ensure that the item(s) ordered are appropriate for their intended use and / or purpose.

4.2    In the event that incorrect item(s) are delivered to the customer, the customer should notify VapeClub via e-mail to info@vapeclub.co.za, of the error.  The customer must not remove the item(s) from their packaging or use the item(s) in any way.  

4.3    VapeClub shall arrange the collection of the incorrectly supplied item(s) from the customer and shall deliver the correct item(s) (as initially ordered by the customer) to the customer as soon as possible.

4.4    VapeClub shall not be held liable for any damages of any nature whatsoever, due to late or delayed deliveries of the item(s) ordered by the customer.


5    Goods damaged on delivery

Should item(s) be damaged or missing any parts or accessories at the time of delivery / collection, the customer must please notify VapeClub  within 2 days of such the delivery / collection. VapeClub will arrange to collect the item(s) from the customer at no charge, where the item(s) was originally ordered for delivery. Once VapeClub has inspected the item(s) and are able to validate the damage, VapeClub will replace the item(s) as soon as possible or refund the customer account with the full purchase price of the item(s) including shipping, where applicable.